RETURNS & REFUNDS
RETURN & REFUND POLICY
Last updated March 03, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email at sales@CrepePaperCrafts.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging along with a proof of purchase, and mail your return to the following address:
Crepe Paper Crafts
18 King Street East, Suite 1400
Toronto, ON, M5C 1C4
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your statement, depending on your financial institution.
● A 20% restocking fee will be charged for all returns.
● The shipping cost is not refundable.
● Items that are FINAL SALE cannot be returned.
If you have any questions concerning our return policy, please contact us at: sales@CrepePaperCrafts.com